Attention

Please be sure to open the parcel to check the goods at the first time after receiving the goods.

We have standardized and uniform packaging for all packages. If you find any obvious damage, crushing, serious deformation, obvious repacking or dents on the package before signing for the package, please ask the carrier's driver to mark the damage on the delivery coupon; and take a photo of the package at the delivery site immediately before signing for the package. (Failure to do so will result in a default judgment that there was no abnormality in the outer box when the package was signed for and it will not be easy to claim for damages).

In case of the above situation or other problems, please keep the complete internal and external packaging (including the carrier's packaging) and contact our online customer service to help you deal with or follow up the related matters within the effective period of processing to ensure the rights and interests of each other.

Please be sure to verify the accuracy of the recipient's information and message, otherwise the goods may be returned due to unsuccessful delivery. You may arrange to have your returned merchandise reshipped for a new mailing fee ($35 per package; $70 per two packages; and so on), but you are limited to one reshipment per returned item for any reason.

You may also choose not to resend an item after the initial return, and a refund will be issued automatically after deducting the initial mailing fee (initial mailing fee: $35/package; $70/two packages; and so on, i.e., total price of the item being refunded - the initial mailing fee = the actual amount of the refund; if the value of the item is less than $35, a refund will be issued after deducting 20% of the value of the item).

Please refer to the actual package when you receive the goods. During the overlapping period, new and old versions are shipped randomly, and no returns or exchanges will be accepted.
The validity period for accepting complaints about the return of packages is within 3 days from the date of successful delivery as shown on the carrier's official website. In view of the special nature of tobacco products, we will not accept any packages that have exceeded the validity period for processing, regardless of the problem;
For goods that are eligible for return or exchange, please make sure to keep the original parcel of goods (inner and outer box packaging, labeling and number of cigars, etc.) and its outer packaging and all the accompanying complete package materials, do not miss any packaging or damage the body of the outer box, the return of goods can not be restored to its original condition, may affect the right of return or need to bear some of the costs; any missing and subsequent damage will not be accepted by the Division; and actual The actual return arrangement depends on the import and export regulations of the country or region.
After our quality control department to confirm the quality of the goods for the goods can be returned, please confirm with customer service within 2 days from the date of return of the goods to be exchanged in a complete package returned, we receive the return of the goods will be refunded for you to handle or resend and other matters, all the return shipping and related costs are handled by the customer to bear;
For refund: we will deduct the first mailing fee of the refunded package: US$35/package; US$70/two packages; and so on, i.e., the total price of the refunded goods in US dollars - the first mailing fee = the actual amount of the refund; for resending: we will only bear the mailing fee for the second resending, and any other costs incurred in relation to the resending of the packages will be borne by the customers themselves. In order to protect your interests, we will provide you with the following information
In order to protect your interests, please read the text carefully before purchasing, for products without quality problems, will not be refunded or exchanged. Due to the special nature of tobacco products, returned goods will also be stored in the warehouse for professional care. In order to facilitate the management of warehouse logistics, if you fail to resend the goods within 3 months, we will regard it as your voluntary abandonment of the expired parcel goods and you have the right to freely dispose of the returned goods without further notice to you.