Q1: How do I sign up for a membership?
A1:

• Click "Sign Up/Login" on our website, enter your email/phone number, and set a password

• Or log in instantly via WeChat/Alipay/Google account

Q2: What if I forgot my password?
A2:

• Click "Forgot Password" on the login page and enter your email/phone to receive a reset link

• If no email arrives, check your spam folder or contact support

Q3: What membership tiers are there? How to upgrade?
A3: Upgrade automatically when your annual spending reaches the threshold

Q4: How do I earn and use membership points?
A4: ✅ Earn:

• ¥1 spent = 1 point

• Daily check-in: +10 points

• Product review: +50 points

✅ Use:

• 100 points = ¥1 discount

• Redeem for exclusive products/coupons

Q5: How do I check my member-exclusive discounts?
A5:

• Log in and go to "My Account - Membership" to view coupons

• Some products show "Member-Only Price" tags

Q6: How do I claim my birthday benefit?
A6:

• Add your birthday in Account Settings

• Receive a ¥50 no-minimum coupon during your birthday month (valid 30 days)

Q7: How do I change my bound phone/email?
A7:

• Go to "Account Security" → "Change Phone/Email" (requires verification code)

• If old number is inactive, contact support for manual review

Q8: What if my account is hacked?
A8:

Q9: Does membership expire?
A9:

• Regular: Lifetime

• Silver/Gold: Must meet annual spending to maintain tier

Q10: Is my data kept after canceling membership?
A10: Order records are stored for 5 years (tax compliance); other data is deleted in 30 days