Track Order

1. Tracking Methods

Users may check order status through:

Real-time logistics updates in "My Orders" after login
Tracking links with courier numbers sent via email/SMS
Customer service inquiry with order number
Some carriers support phone number tracking

2. Update Frequency

Valid tracking numbers generated within 24h after shipment
Logistics updates sync every 6-12 hours (international may delay)
System auto-marks as "Delivered" upon receipt

3. Exception Handling

Contact customer service if:

No tracking updates over 48 hours
Logistics route mismatch with destination
Abnormal status (e.g. long-term holding)
Package not received despite "Delivered" status

4. Disclaimer

Not liable for delays caused by force majeure events
Users are responsible for accurate delivery address
False delivery claims must be filed within 7 business days

5. International Orders

Customs clearance time excluded from delivery period
Additional duties may apply (receiver's responsibility)
Recommend using signature-confirmed shipping

I am of legal smoking age in my location

CONFIRM & CONTINUE

REMINDER

Please be reminded it is consumers’ onus to declare and pat the tax fee in full, and to understand the “Terms of Service” listed prior to any purchases on the website.

WARNING

SMOKING HARMS.
YOU MUST BE OF LEGAL AGE TO BROWSE AND PURCHASE ON WEBSITE.

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