Q1: How soon will my order be shipped?
A1: We process orders within 1-3 business days (excluding holidays). You'll receive a shipping notification once dispatched.

Q2: Can I modify/cancel my order?
A2:

• Change address/items: Contact support if status is "Processing".

• Cancel order: Unshipped orders can be canceled in "My Orders"; shipped orders require refusal for refund.

Q3: My order shows "Shipped" but has no tracking details?
A3: Tracking updates after carrier scanning (usually within 2-12 hours). Contact us if delayed.

Q4: Why is my order marked "Abnormal"?
A4: Possible reasons:

• Incomplete payment

• Unclear shipping address

• Out-of-stock items
  Our team will email/SMS you with solutions.

Q5: How do I request an invoice?
A5:

• Check "Need Invoice" at checkout and fill in details (personal/company)

• Post-order requests: Contact support within 7 days of shipment with order number.

Q6: What's the difference between e-invoice and paper invoice?
A6:

• E-invoice: Eco-friendly, legally valid, emailed to you

• Paper invoice: Mailed with parcel (domestic orders only)

Q7: Can you combine multiple orders?
A7: Contact support to merge unshipped orders under one account. Shipped orders cannot be combined.

Q8: Why was my order split into multiple packages?
A8: Possible reasons:

• Items stored in different warehouses

• Special shipping requirements (e.g., cold chain)
  No extra shipping fees apply.

Q9: How are customs duties calculated for international orders?
A9: Duties are determined by your local customs. We cannot prepay or estimate them. Check your country's regulations beforehand.

Q10: What if my international order is held by customs?
A10: Submit required documents (e.g., ID, payment proof) to customs. Contact us for clearance assistance if needed.

Q11: How do you handle out-of-stock items?
A12: We will:

Q12: Why did I receive wrong items?
A12: Take photos and contact us immediately. If our error, we'll resend or refund at no cost.