Q1: Which couriers do you use?
A1: We primarily use SF Express and EMS, depending on the destination and product type.

Q2: How soon will I receive the tracking number after shipment?
A2: The tracking number will be updated within 24 hours after dispatch, and you will receive an email/SMS notification.

Q3: What should I do if the tracking hasn’t updated for a long time?
A3: If there’s no update for 48 hours, it might be a courier delay. Please contact our support with your order number for assistance.

Q4: How long does domestic shipping usually take?
A4:

• SF Express: 1-3 days (next-day in major cities)

• EMS: 2-4 days (longer for remote areas)

Q5: How long does international shipping take?
A5:

• SF International: 3-7 days (customs may cause delays)

• EMS International: 5-14 days (excluding customs clearance)

Q6: How is shipping cost calculated?
A6: Shipping fees are based on product weight, dimensions, and destination, visible at checkout.

Q7: Do you offer free shipping?
A7: Free shipping for domestic orders over ¥299 / international orders over $50 (exclusions apply).

Q8: My package shows "delivered" but I didn’t receive it. What should I do?
A8:

Q9: What if my package arrives damaged?
A9:

• Refuse delivery and take photos as proof

• Contact support within 48 hours with evidence (photos + tracking number)

• We will reship or refund

Q10: Will I pay customs duties for international orders?
A10: Some countries may charge import taxes, which are the recipient’s responsibility. Fees vary by customs policies.

Q11: How do I track an international shipment?
A11:

• SF International: Track on their official website or SF Express App

• EMS International: Use China Post website or 17Track

Q12: Can I change the delivery address?
A12: Contact support to modify the address before shipment. Changes are not possible once shipped.

Q13: What if the courier can’t reach me?
A13: Ensure your phone number is correct. Couriers usually call before delivery. Unclaimed packages may be returned.