All cigars are genuine products with origin certificates and anti-counterfeit labels

Humidity maintained at 65%-72% (verified upon delivery)

Production date and recommended aging period provided (where applicable)

International shipments use vacuum sealing + humidity packs

Warehouse equipped with climate control (18-20°C, 70%±2% humidity)

Cigars stored separately in Spanish cedar cabinets

Strict isolation from perfumes/chemicals to prevent odor contamination

≥3 wrapper cracks or main vein breakage

Hygrometer shows <60 or="">75% humidity upon arrival

Mold/infestation (requires unboxing video proof)

Dryness/mold due to improper customer storage

Flavor change complaints after 7 days

Customized products (e.g. engraved cigars)

Recommend 48-hour rest before smoking (post-shipping humidity recovery)

Long-term storage requires electric humidors (not refrigerators)

Free cigar maintenance guide included (with humidity log template)

Cuban products include Habanos S.A. authentication codes

Non-Cuban cigars provide FDA certifications (US market)

Third-party tobacco quality reports available upon paid request